(condensed and aligned with the new remote-first model)
Effective Date: 01 August 2025
RIMAM Inc. (dba RIMAM Computer Services, “RIMAM,” “we,” “our”) provides remote IT support, cloud services, and limited on-site work for contracted business clients. By requesting service you (“Client,” “you”) agree to these Terms.
1.1 We perform only the services you authorize. Results and timing cannot be guaranteed.
1.2 Most issues are resolved remotely. On-site hardware work is available only to active business-support subscribers.
1.3 Older or obsolete hardware may require replacement.
1.4 You are responsible for backing up data; RIMAM is not liable for data loss.
1.5 Temporary software (e.g., AV agents, remote tools) may be installed and removed after service unless purchased.
2.1 Remote support is billed in 30-minute increments; minimum charge $65.
2.2 On-site business visits are scheduled in advance and billed at published contract rates.
2.3 Estimates are provided when possible but are not quotes. Work pauses if costs exceed estimate and we cannot reach you.
3.1 Remote sessions are prepaid; on-site work is due on completion unless otherwise agreed.
3.2 Major credit cards and ACH are accepted. Returned checks incur a $25 fee.
3.3 Outstanding balances must be cleared before new service is provided.
4.1 Service is provided in good faith. RIMAM is not liable for pre-existing issues, hardware failure, or consequential damages.
4.2 Client agrees to hold RIMAM harmless for accidental data loss (see 1.4).
5.1 Remote helpdesk hours: Mon–Fri 9 AM–5 PM PT (8 AM–10 PM during tax season).
5.2 Follow-up support for the same issue is free for 5 days after service.
5.3 Labor is warrantied for 7 days. Misdiagnosis is corrected without additional labor fees; parts are billed if required.
6.1 Prepaid remote sessions cancelled before work begins receive a full refund.
6.2 If we cannot complete a paid remote repair, you may request a refund for the unused portion.
7.1 We access systems only to the extent required to deliver service.
7.2 Confidential information encountered during support remains confidential and is not logged or retained beyond service completion.
Requesting or continuing service constitutes acceptance of these Terms.