Big changes at RIMAM!
Check out our new platform and business model for 2025.
Features

Remote Support

Fast, on-demand assistance delivered through encrypted screen-share sessions—solving issues without the onsite wait.
Instant helpdesk connection within minutes
Secure remote control for PCs & servers
Session reports for audit and transparency
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Features

Computer Repair

Remote diagnostics and repair guidance, with on-site hardware service reserved exclusively for our business clients.
Secure remote troubleshooting for hardware and OS issues
On-site component replacement (SSD, RAM, fans) for contracted businesses
Data-safe workflow with verified backups before any intervention
Features

Secure Remote Access

Give employees safe, seamless access to office resources from anywhere.
Zero-trust VPN architecture with MFA
End-to-end encryption for data in transit
Granular permissions to protect sensitive assets
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Features

Antivirus & Security

Safeguard every workstation with enterprise-grade antivirus software that blocks malware in real time and keeps your data secure—without slowing down your team.
Real-time threat detection against viruses, ransomware, and zero-day exploits
Automatic cloud-delivered updates—no manual patching required
Centralized dashboard for alerts, quarantines, and compliance reports
Features

Secure Email Hosting

Business-class email that blocks spam and phishing before it hits the inbox.
Advanced threat filtering and DKIM/DMARC
Encrypted mailboxes with 50 GB+ storage
Mobile & web access backed by 99.9 % uptime
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Features

Private Cloud Service

Dedicated cloud environments tailored to your workloads and compliance needs.
Isolated virtual servers for maximum control
Scalable storage with snapshot backups
Predictable monthly pricing—no surprise fees
Features

Network Security

Layered defenses that protect your entire infrastructure from edge to endpoint.
Next-gen firewall deployment and tuning
AI-driven endpoint protection with automated threat response
Quarterly vulnerability scans plus remediation
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Features

WISP Compliance

Guidance and tools to help you meet Written Information Security Plan (WISP) requirements.
Policy templates tailored to your industry
Gap analysis with prioritized action steps
Annual review support for ongoing compliance
Features

Web Hosting

Fast, reliable hosting optimized for small-business websites and e-commerce.
SSD-powered servers with global CDN
Auto-SSL certificates for every domain
Stress-free website design & maintenance—we handle all the heavy lifting
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Features

Tax Preps Solutions

IT tools and safeguards built specifically for tax professionals.
Secure client data storage meeting IRS regs
Workflow integrations with leading tax software
Peak-season scaling for heavy filing periods
Features

Client Portal

A branded portal where clients can securely exchange files and track service requests.
Custom domain & branding for trust
Role-based access to documents and tickets
Real-time notifications of updates and messages
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Dashboard mockup
Features

Windows Patching

Keep every Windows device current and secure—without disrupting productivity.
Automated patch rollout tested before release
Compliance dashboards for audit readiness
Rollback options to mitigate bad updates
What's new?

Frequently asked questions

Everything you need to know about the product and company.
Why does the RIMAM logo look different? Has anything else changed?
We’ve refreshed our logo to match our new, remote-first focus and give the brand a cleaner, more modern look. You’ll notice the same four signature colors—they represent continuity with our history and values.
Has anything changed in how RIMAM supports my business?
Our commitment to reliable, secure IT solutions—and the same ownership and support standards—remains unchanged.
What has evolved is how we deliver those services. Rest assured, the quality of our response, expertise, and dedication is still every bit as high as you expect.
How do I request remote support?
Call our help-desk or submit a ticket on the Client Portal. You’ll receive a six-digit code to start a secure screen-sharing session.
Do you repair hardware for individual consumers?
We’ve phased out retail hardware repairs. Our focus is managed IT, cloud, and cybersecurity services for businesses
Which operating systems do you support remotely?
Windows 10/11, macOS 13+, popular Linux distros (Ubuntu, Mint), plus iOS and Android for email/account setups.
How do I pay for remote services?
We bill per incident or via monthly managed-service plans. Invoices are emailed and payable online via Check, Credit Card, Zelle or ACH.
Do you still accept walk-in computer repairs?
No. We’ve moved to an online-only model. All troubleshooting is now handled through secure remote sessions.
Can I drop off my laptop or desktop at your office?
We no longer accept consumer drop-offs. On-site hardware work is reserved for contracted business clients.
What if my issue can’t be fixed remotely?
For business customers under a service agreement we dispatch an on-site technician. Home users will receive guidance on third-party repair options.
What are your business hours for remote support?
Monday–Friday 9 AM – 5 PM PT, with extended hours (8 AM – 10 PM) during tax season.
Is the remote session secure?
Yes. Sessions use end-to-end encryption; we can’t reconnect without your permission, and activity logs are stored for audit compliance (WISP, HIPAA).
Can my company get on-site visits?
Absolutely. Businesses with a support contract receive scheduled on-site maintenance and emergency call-outs as part of their SLA
Contact us

Get in touch

Our friendly team is always here to help.

Email

Our friendly team is here to help.
info@rimamcs.com

Phone

Mon-Fri from 9am to 5pm.
+1 (818) 995-6420

Whatsapp

Come say hello at our office HQ.
+57 (316) 296-3237