Big changes at RIMAM!
Check out our new platform and business model for 2025.

Empowering Tax & Accounting Professionals

Your Trusted IT Partner
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MacBook mockup

Secure Client-Data Handling
Encrypted storage and transfer workflows keep sensitive returns, W-2s, and PII fully protected—meeting IRS Pub. 4557 guidance by default.

Peak-Season Performance Boost
On-demand resources scale up during filing crunches, so your tax prep software runs fast even on the busiest April mornings.

Seamless Software Integrations
Optimized environments for Drake, Lacerte, UltraTax, QuickBooks, and more—no lag, no license conflicts, no surprise updates.

Remote & On-Site Support
Expert technician resolve issues in minutes via secure screen-share, with priority on-site service for hardware installs or network upgrades.

Automated Encrypted Backups
Nightly off-site backups safeguard your client data and let you restore files quickly in case of accidental deletion or device failure.

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Bottom line: we handle the technology—so you can focus on accurate filings, happy clients, and a stress-free tax season.
Pricing

Simple, transparent pricing

We believe enterprise-grade IT support for tax preparers should be within reach of every firm.
No matter its size

Seasonal Tax Preparers

$200/year
Offer valid this tax season only—subscribe by Jan 15 of this year (per official IRS schedule)
Unlimited Remote Support Tickets $35/ticket
$149 Flat Fee for On-Site Support
1 Business Computer
Basic chat and email support
Add-on Security Protection starting at $4.17/mo
Add-on Windows Patching $2.99/mo
Get started
Most popular plan

Tax Preparers and Accountants

$300/year
Subscribe by January 15 of this year to receive full coverage for the entire calendar year.
Unlimited Remote Support Tickets $35/ticket
$149 Flat Fee for On-Site Support
1 Personal, 1 Business Computer
Priority chat and email support
$100 WISP Book Discount $50 WISP Renewal Discount
Add-on Maintenance and Security for Server $99/year
Add-on Security Protection starting at $4.17/mo
Add-on Windows Patching $2.99/mo
Get started

Small-Firm Plan

Contact us for pricing
Protect your office with comprehensive IT services—covering your employees.
Unlimited Remote Support Tickets $25/ticket
$129 Flat Fee for On-Site Support
3+ Business Computer
Priority chat and email support
Personalised + priotity service
45% WISP Book Discount $75 WISP Renewal Discount
Maintenance and Security for Server
Add-on Security Protection starting at $4.17/mo.
Add-on Windows Patching $2.99/mo.
Get started
What's new?

Frequently asked questions

Everything you need to know about the product and company.
Why does the RIMAM logo look different? Has anything else changed?
We’ve refreshed our logo to match our new, remote-first focus and give the brand a cleaner, more modern look. You’ll notice the same four signature colors—they represent continuity with our history and values.
Has anything changed in how RIMAM supports my business?
Our commitment to reliable, secure IT solutions—and the same ownership and support standards—remains unchanged.
What has evolved is how we deliver those services. Rest assured, the quality of our response, expertise, and dedication is still every bit as high as you expect.
How do I request remote support?
Call our help-desk or submit a ticket on the Client Portal. You’ll receive a six-digit code to start a secure screen-sharing session.
Do you repair hardware for individual consumers?
We’ve phased out retail hardware repairs. Our focus is managed IT, cloud, and cybersecurity services for businesses
Which operating systems do you support remotely?
Windows 10/11, macOS 13+, popular Linux distros (Ubuntu, Mint), plus iOS and Android for email/account setups.
How do I pay for remote services?
We bill per incident or via monthly managed-service plans. Invoices are emailed and payable online via Check, Credit Card, Zelle or ACH.
Do you still accept walk-in computer repairs?
No. We’ve moved to an online-only model. All troubleshooting is now handled through secure remote sessions.
Can I drop off my laptop or desktop at your office?
We no longer accept consumer drop-offs. On-site hardware work is reserved for contracted business clients.
What if my issue can’t be fixed remotely?
For business customers under a service agreement we dispatch an on-site technician. Home users will receive guidance on third-party repair options.
What are your business hours for remote support?
Monday–Friday 9 AM – 5 PM PT, with extended hours (8 AM – 10 PM) during tax season.
Is the remote session secure?
Yes. Sessions use end-to-end encryption; we can’t reconnect without your permission, and activity logs are stored for audit compliance (WISP, HIPAA).
Can my company get on-site visits?
Absolutely. Businesses with a support contract receive scheduled on-site maintenance and emergency call-outs as part of their SLA